Refund & Cancellation Policy

1 Cancellation by Customer

You may cancel a confirmed booking under the following conditions:

Before driver departs: Full cancellation at no charge. No fee applies.
After driver has departed but not arrived: A cancellation fee of ₹100 may apply to cover the driver's travel time and fuel costs.
After driver has arrived: A cancellation fee of ₹200 may apply, as the driver has already committed time and reached your location.

To cancel, call us at +91 8520852000 or message on WhatsApp. Cancellation is effective only after you receive confirmation from our team.

2 Cancellation by Us

In rare cases, we may need to cancel a booking due to:

No suitable driver available in your area at the requested time
Extreme weather conditions or safety concerns
Driver emergency (illness, family emergency)
Incomplete or inaccurate booking information provided

If we cancel a booking, no charges will apply. We will inform you as early as possible and attempt to arrange an alternative driver if available.

3 Refund Policy

Since our service is pay-after-completion (payment at the end of the trip), refund situations are limited. However, refunds may apply in these cases:

Advance payment made but service not provided: Full refund within 5 working days
Overcharge due to billing error: Difference refunded within 3 working days after verification
Service quality complaint (verified): Partial refund or credit toward next booking, at our discretion

Refunds will be processed via the same payment method used (UPI reversal, bank transfer, or cash). Processing time is typically 3-7 working days depending on your bank.

4 No-Show Policy

If a driver arrives at the confirmed pickup location and the customer is not available or unreachable for more than 15 minutes, it will be treated as a no-show. In such cases:

A no-show fee of ₹150 may apply
The driver will be reassigned to other bookings
You will need to make a fresh booking if you still require a driver

5 Service Complaints

If you are unsatisfied with the service provided, please contact us within 48 hours of the service completion. We take all complaints seriously and will:

Investigate the matter by speaking with both the customer and the driver
Provide a resolution within 5 working days
Offer a partial refund, service credit, or re-service depending on the nature of the complaint

Complaints made after 48 hours may still be reviewed but resolution options may be limited.

6 Outstation Booking Cancellation

For outstation bookings (trips outside Delhi NCR), different cancellation terms apply:

More than 24 hours before departure: No charge
12-24 hours before departure: 25% of the booking amount
Less than 12 hours before departure: 50% of the booking amount
After driver has departed for outstation: Full charge applies

These terms exist because outstation bookings require advance planning, driver scheduling, and route preparation.

7 How to Request a Refund

To request a refund or raise a cancellation-related concern:

Call us at +91 8520852000
Email us at book@raddyswammi.site with your booking details
WhatsApp us at +91 8520852000

Please include your name, booking date, service type, and reason for the refund request. We will respond within 1 working day.

8 Contact

For any questions about this policy:

Raddy Swammi Driver Services
Proprietorship of Mr. Rana Raddy Swammi Kumar
Apartment 203, Second Floor, Block A, Sunview Apartments, Sector 15, Gurugram, Haryana - 122001, India
Phone: +91 8520852000
Email: book@raddyswammi.site