Privacy Policy

1 Introduction

Raddy Swammi Driver Services ("we", "us", "our"), a proprietorship of Mr. Rana Raddy Swammi Kumar, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our personal driver services or visit our website at raddyswammi.site.

By using our services or visiting our website, you agree to the collection and use of information as described in this policy. If you do not agree with any part of this policy, please do not use our services.

2 Information We Collect

We may collect the following information when you book a driver, fill out a form, or contact us:

• Full name
• Phone number (mobile and/or landline)
• Email address
• Pickup and drop-off locations
• Preferred service date, time, and duration
• Vehicle details (type, make, model, registration number)
• Payment information (mode of payment used — we do not store card details)
• Communication records (calls, WhatsApp messages, emails related to bookings)

3 How We Use Your Information

We use the information collected for the following purposes:

• Process and fulfill your driver booking requests
• Assign a suitable driver based on your location, timing, and vehicle type
• Communicate with you regarding your booking status, driver details, and ETAs
• Send booking confirmations and driver assignment details via SMS or WhatsApp
• Follow up on service quality and gather feedback
• Improve our services, operations, and customer experience
• Comply with legal obligations under Indian law

4 Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited cases:

• With the assigned driver: Name, pickup location, and phone number — strictly to fulfill the service
• With legal authorities: If required by law, court order, or to protect our legal rights
• With service providers: Payment processors or communication tools that assist in operating our business, under strict confidentiality agreements

We will never share your data for marketing purposes with any third party.

5 Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Secure storage of booking records with limited access
• Regular review of data handling practices
• Staff training on data privacy and confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6 Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies help us understand how visitors use our site and allow us to remember your preferences.

You can choose to disable cookies through your browser settings. Disabling cookies may affect some features of our website but will not prevent you from booking our services via phone or WhatsApp.

7 Your Rights

As a user of our services, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint if you believe your data is being mishandled

To exercise any of these rights, contact us at book@raddyswammi.site or call +91 8520852000.

8 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are typically retained for 12 months after the service date for reference and dispute resolution purposes.

After the retention period, data is securely deleted or anonymized.

9 Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, payment gateways, or social media). We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Raddy Swammi Driver Services
Proprietorship of Mr. Rana Raddy Swammi Kumar
Apartment 203, Second Floor, Block A, Sunview Apartments, Sector 15, Gurugram, Haryana - 122001, India
Phone: +91 8520852000
Email: book@raddyswammi.site
Website: www.raddyswammi.site